[Hiring] German Speaking Payment Support Specialist @Mercier Consultancy

Role Description

Mercier Consultancy is excited to offer an opportunity for a German Speaking Payment Support Specialist to join a leading FinTech firm in Greece. In this crucial position, you will offer specialized assistance to our German-speaking clients concerning payment processing, transactions, and associated inquiries. Your responsibility will be to guarantee a seamless and secure payment experience for our customers.

This role is well-suited for professionals with a strong interest in FinTech and customer service, who are motivated to contribute within a dynamic and innovative setting. This position offers an excellent opportunity to apply your passion for financial technology while developing your skills and making a tangible impact in a forward-thinking organization.

• Provide payment support to German-speaking clients
• Assist with payment processing issues, transaction inquiries, and billing questions
• Document and track customer interactions accurately using support systems
• Collaborate with internal departments such as finance and technical teams to resolve issues
• Identify potential payment fraud or discrepancies and escalate accordingly
• Stay updated on payment systems, security protocols, and financial regulations

Qualifications

• Fluency in German and English, both spoken and written
• Experience in payment support, FinTech, or financial services is preferred
• Strong communication and problem-solving skills
• Attention to detail and ability to manage sensitive financial information
• Customer-oriented mindset with proactive approach to resolving issues
• Ability to work efficiently under pressure in a fast-paced environment
• Familiarity with payment platforms and financial software is a plus

Benefits

• Fully Paid Relocation Package (Flight, Transfer and Hotel)
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...