[Hiring] German-Speaking Customer Service Agent @The Global Talent Co.

Role Description

We're building a bench of German-Speaking Customer Service Agents to support the brand's DACH customers during peak periods. This isn't a standard fixed-hours role — it's a flexible, on-demand arrangement built around the brand's busiest moments.

• Agents are guaranteed a baseline of 40–60 hours per month, scheduled as needed around campaign activity.
• The brand runs a campaign every month, ensuring regular, predictable work.
• Agents who are open to picking up additional hours during seasonal peaks like Black Week and the pre-Christmas period will have the opportunity to do so.
• This is a live chat-only role; strong written German is essential.
• You'll handle customer enquiries, resolve complaints, and ensure every interaction reflects the brand's standards.
• We're looking for agents who are genuinely available and responsive during campaign bursts.

Qualifications

• Native or near-native German speaker.
• Excellent written German — clear, warm, and professional.
• Prior experience in an ecommerce environment.
• Some background in customer-facing communication, whether via chat, email, or phone.
• Calm under pressure and comfortable handling complaints or difficult interactions.
• Reliable and self-motivated.
• Comfortable working remotely and independently within a structured team environment.

Requirements

• Genuinely available for on-demand scheduling.
• Able to commit to a baseline of 40–60 hours per month, with openness to additional hours during peak periods.

Benefits

• Competitive hourly rate (discussed during the interview process).
• Fully remote position — work from anywhere.
• Guaranteed baseline of 40–60 hours per month, with the opportunity to pick up more during peak periods.
• Flexible scheduling within each campaign window.
• Paid annual leave.
• Exposure to a fast-moving, high-growth consumer brand.
• Access to The Global Talent Co.'s wider professional community of 25,000+ global professionals.