[Hiring] German-Speaking Customer Service Agent @The Global Talent Co.

Role Description

This company is looking for a reliable, polished German-Speaking Customer Service Agent to join their customer care team — and they need someone who can hit the ground running.

• Handling customer enquiries in German, resolving issues with care and professionalism.
• Ensuring every customer interaction reflects the brand at its best.
• Responding to customer enquiries via email and other written channels — professionally and promptly — in German.
• Resolving issues, complaints, and questions with empathy and efficiency.
• Identifying recurring issues and flagging them to the broader team.
• Keeping records accurate and up to date.
• Collaborating with internal teams to ensure seamless customer experiences.

Qualifications

• Native or fluent German speaker — this is a hard requirement; all customer communication is in German.
• Proven customer service experience — you've done this before and you're good at it.
• Excellent written German — clear, professional, and warm; this will be assessed during the interview process.
• Reliable and consistent — you show up, follow through, and take ownership of your responsibilities.
• Calm under pressure and able to handle difficult customer interactions with professionalism.
• Comfortable working remotely and independently within a structured team environment.
• Available to work CET business hours (Mon–Fri).

Benefits

• Competitive salary (discussed during the interview process).
• Fully remote position.
• Paid annual leave.
• Exposure to a dynamic, growing European consumer brand.
• Supportive team culture and ongoing learning opportunities.
• Access to The Global Talent Co.'s wider professional community of 25,000+ global professionals.