[Hiring] German speaking Customer Experts for Dyson @Mercier Consultancy Group

Role Description

Mercier Consultancy MD is excited to offer an opportunity for German-speaking Customer Experts to join our team supporting Dyson in Greece. This role involves providing exceptional customer service to German-speaking clients while enjoying the benefits of paid relocation to Greece.

• Deliver high-quality customer support to German-speaking Dyson customers via phone, email, and chat.
• Assist customers with product inquiries, troubleshooting, warranty claims, and after-sales support.
• Accurately document customer interactions and resolutions within the CRM system.
• Collaborate with internal teams to provide efficient and timely solutions to customer issues.
• Stay informed on Dyson products, policies, and updates to deliver accurate assistance.
• Provide feedback to improve customer service processes and customer satisfaction.

Qualifications

• Fluency in German (spoken and written) is mandatory; proficiency in English is an advantage.
• Experience in customer service, preferably within consumer electronics or household appliances.
• Strong communication and problem-solving skills with a customer-focused approach.
• Ability to work efficiently in a fast-paced environment and manage multiple tasks.
• Proficiency with CRM systems and digital communication tools.
• Willingness to relocate to Greece; paid relocation support provided.
• Passion for delivering excellent customer experiences and product knowledge.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More...