[Hiring] German-Speaking Customer Experts for an Insurance Company @Mercier Consultancy Group

Role Description

Mercier Consultancy MD is seeking dedicated German-Speaking Customer Experts to join our team supporting a leading insurance company in Greece. This position involves delivering expert customer service to German-speaking clients, assisting them with insurance inquiries, claims, and policy information to ensure a seamless and positive customer experience.

• Provide professional and empathetic support to German-speaking customers regarding insurance products, claims processing, and policy details through phone, email, and chat.
• Assist customers in resolving issues efficiently and accurately while maintaining high service standards.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with internal departments to address complex customer concerns and escalate when necessary.
• Stay updated with the latest insurance products, regulations, and company policies to deliver accurate information.
• Offer feedback to improve customer service processes and customer satisfaction.

Qualifications

• Fluency in German (spoken and written) is mandatory; proficiency in English is a plus.
• Experience in customer service roles, preferably within the insurance or financial services sector.
• Excellent communication, problem-solving skills, and customer-oriented mindset.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Familiarity with CRM software and digital communication tools.
• Strong organizational skills and attention to detail.

Requirements

• Willingness to relocate and work in Greece.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More...