[Hiring] German-Speaking Customer Experts for an Electronics Leader @Mercier Consultancy Group

Role Description

Mercier Consultancy MD is currently seeking skilled German-Speaking Customer Experts to support a leading electronics company in Greece. In this role, you will provide comprehensive customer assistance to German-speaking clients, ensuring excellent support related to electronic products, services, and technical inquiries.

• Offer professional customer support to German-speaking customers via phone, email, and chat regarding electronic products and services.
• Assist customers in troubleshooting technical issues, providing product information, and resolving service-related inquiries efficiently.
• Maintain detailed and accurate records of all customer interactions using CRM systems.
• Collaborate with internal technical and sales teams to resolve complex customer concerns promptly.
• Stay up to date with new product developments, company policies, and industry trends to provide accurate guidance.
• Provide insights and feedback to improve the overall customer experience and service quality.

Qualifications

• Fluency in German (spoken and written) is required; proficiency in English is a plus.
• Previous experience in customer service or technical support, preferably within the electronics industry.
• Strong communication, problem-solving abilities, and a customer-focused attitude.
• Ability to multitask and remain efficient in a dynamic, fast-paced environment.
• Familiarity with CRM software and digital communication tools.
• Willingness to relocate and work in Greece.
• Passion for technology and dedication to continuous learning.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More...