[Hiring] German-Speaking Customer Experts for an Automotive Company @Mercier Consultancy Group

Role Description

Mercier Consultancy MD is looking for skilled German-Speaking Customer Experts to join our team supporting a leading automotive company in Greece. In this role, you will provide exceptional customer service to German-speaking clients, assisting them with inquiries related to automobile products, services, and after-sales support.

• Offer professional and courteous support to German-speaking customers via phone, email, and chat regarding automotive products, service appointments, and technical assistance.
• Assist customers in troubleshooting, booking maintenance, and resolving issues promptly.
• Maintain detailed and accurate records of customer interactions within CRM systems.
• Coordinate with sales, technical, and service teams to ensure high levels of customer satisfaction.
• Keep up-to-date with the latest automotive product knowledge, company policies, and market trends.
• Provide insights and feedback to management to enhance customer service and processes.

Qualifications

• Fluency in German (both spoken and written) is required; proficiency in English is advantageous.
• Previous experience in customer service, preferably in the automotive industry.
• Strong communication and interpersonal skills focused on customer satisfaction.
• Ability to multitask and thrive in a fast-paced environment.
• Familiarity with CRM tools and digital customer service platforms.
• Willingness to relocate and work in Greece.
• Passion for the automotive sector and problem-solving abilities.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More...