[Hiring] German-Speaking Customer Experts for a Japanese Multinational @Mercier Consultancy Group

Role Description

Mercier Consultancy MD is seeking experienced German-Speaking Customer Experts to join our team supporting a prestigious Japanese multinational company in Greece. This role involves providing outstanding customer service and support to German-speaking clients, ensuring a smooth and professional communication experience while representing a globally recognized brand.

• Deliver professional and courteous customer support to German-speaking customers via phone, email, and chat.
• Assist customers with inquiries related to products, services, orders, and technical issues efficiently and effectively.
• Maintain accurate records of customer interactions and follow-ups using CRM systems.
• Collaborate with internal departments to resolve customer concerns promptly and escalate when needed.
• Stay informed about company products, policies, and updates to provide accurate and up-to-date information.
• Provide feedback and suggestions to management to enhance customer service quality.

Qualifications

• Fluency in German (spoken and written) is mandatory; proficiency in English is desirable.
• Experience in customer service roles, preferably in multinational companies or similar industries.
• Excellent communication and interpersonal skills with a strong customer focus.
• Ability to work effectively in a fast-paced, multicultural environment.
• Familiarity with CRM software and digital communication tools.
• Willingness to relocate to Greece and adapt to a new cultural environment.
• Strong problem-solving skills and attention to detail.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More...