[Hiring] German-Speaking Customer Experts @Mercier Consultancy Group

Role Description

Mercier Consultancy MD is seeking proficient German-Speaking Customer Experts to join our team supporting Imperial Brands in Greece. This position involves delivering exceptional customer service to German-speaking clients, assisting with inquiries related to Imperial Brands' products and services, and ensuring an outstanding customer experience.

• Provide professional and courteous support to German-speaking customers via phone, email, and chat regarding Imperial Brands' products and services.
• Assist customers with questions, complaints, order processing, and after-sales support.
• Maintain accurate and updated records of customer interactions within the CRM system.
• Collaborate with internal teams to resolve complex customer issues efficiently.
• Stay informed about product developments, company policies, and industry regulations to provide accurate information.
• Contribute feedback to improve customer service processes and customer satisfaction.

Qualifications

• Fluency in German (spoken and written) is mandatory; proficiency in English is advantageous.
• Experience in customer service, preferably within FMCG or related industries.
• Excellent communication and problem-solving skills with a customer-focused attitude.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Familiarity with CRM tools and digital customer service platforms.
• Willingness to relocate to Greece and adapt to a multicultural workplace.
• Strong organizational skills and attention to detail.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More...