[Hiring] German-Speaking Customer Expert @Mercier Consultancy Group

Role Description

Mercier Consultancy Group is looking for a German-Speaking Customer Expert to join our team supporting Booking.com operations based in Greece. This role provides the opportunity to deliver excellent customer service to German-speaking customers within a dynamic and international work environment. If you have a passion for customer support and want to contribute to the success of a leading online travel platform, this position is for you.

• Provide high-quality customer service in German through phone, email, and chat channels to Booking.com users.
• Assist customers with booking inquiries, modifications, cancellations, and problem resolution.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Work collaboratively with internal teams to resolve customer issues effectively.
• Keep up-to-date on Booking.com products, policies, and travel industry developments.

Qualifications

• Fluency in German (spoken and written) is required; English proficiency is an advantage.
• Prior experience in customer service, preferably in travel or online booking platforms, is beneficial.
• Strong communication and problem-solving skills with a customer-focused approach.
• Ability to work efficiently in a fast-paced, high-volume environment.
• Familiarity with CRM software and digital communication tools preferred.
• Excellent organizational skills and capacity to work well within a team.

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More...