[Hiring] German Speaking Customer Agent for Online Payments @Mercier Consultancy Group

Role Description

We are currently sourcing exceptional talent for a German Speaking Customer Service Agent for Online Payments position in Greece. This is a unique opportunity to advance your professional journey within the fast-paced FinTech sector while enjoying a high quality of life in a vibrant Mediterranean setting.

• Provide high-quality support for FinTech users regarding online payment transactions and digital wallet inquiries.
• Ensure account security and fraud prevention protocols are followed with precision and vigilance.
• Resolve technical payment issues by providing clear, step-by-step guidance to German-speaking customers.
• Maintain comprehensive records of client interactions within our internal payment management software.
• Collaborate with the finance and compliance departments to streamline transaction dispute resolutions.
• Stay updated on the latest financial regulations and trends within the global FinTech industry.
• Promote a customer-centric experience that builds long-term trust in our financial platform.

Qualifications

• Native or fluent German (spoken and written) is mandatory for this role.
• Valid EU passport or work permit for employment in Greece.
• Strong interest in the FinTech industry and passion for digital financial solutions.
• Excellent communication skills with a professional and empathetic tone.
• Prior experience in a customer service or high-volume support environment.
• Tech-savviness and the ability to learn new payment software platforms quickly.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Company Description

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in placing professionals into high-impact roles, ensuring that our partners achieve operational excellence while candidates reach their full career potential.