[Hiring] German Speaking Customer Agent for Online Marketplace @Mercier Consultancy Group

Role Description

We are currently seeking candidates for a German Speaking Customer Service Agent for Online Marketplace position in Greece. This role is perfect for professionals looking for German-speaking jobs within the thriving retail sector, offering a unique opportunity to build a career while enjoying the sun-drenched landscape of Greece.

• Provide high-quality support to customers of a global online marketplace, ensuring a premium retail experience.
• Assist with inquiries related to product listings, order tracking, returns, and digital payments in the retail industry.
• Resolve complex consumer disputes with a focus on brand loyalty and customer satisfaction.
• Collaborate with international teams to optimize retail support workflows and maintain service level agreements.
• Maintain accurate records of customer interactions within the company’s internal retail management systems.
• Act as a brand ambassador, ensuring that all online and offline retail service interactions reflect our client’s high standards.
• Stay updated on the latest e-commerce trends and retail policies to provide accurate, up-to-date information.

Qualifications

• Native or fluent German (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to work within the European Union.
• Strong communication skills and a passion for the retail (online & offline) industry.
• Previous experience in customer-facing roles is considered a significant advantage.
• Proficiency in computer systems and digital multitasking.
• Ability to adapt to a remote work environment while remaining professional and goal-oriented.

Benefits

• Competitive Monthly Salary
• Fully Paid Training to ensure your success in this retail sector role.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation) for those relocating to Greece.
• Attractive Monthly Performance Bonus based on your commitment and results.
• 2 Extra Salaries Per Year (13th and 14th salary) as part of our premium compensation structure.
• Ongoing career development and professional support from Mercier Consultancy Group.

Company Description

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations. As a leader in the BPO and staffing sector, we specialize in facilitating career transitions that offer professional growth and unparalleled global experiences.