[Hiring] German Speaking Customer Advisor @Eco Plus Solutions AB

Role Description

This role is remote in Greece only. In the high-stakes landscape of European insurance, trust is the fundamental currency. We are headhunting German-speaking professionals to join a specialized remote task force supporting one of Germany's most prestigious insurance conglomerates. This is a high-level advisory mandate that transcends conventional support. Operating from your home base anywhere in Greece, you will manage complex portfolios and navigate sensitive claims for 13 million policyholders. This role offers a rare professional equilibrium: maintaining rigorous German corporate standards while enjoying the Mediterranean quality of life.

THE ROLE: STRATEGIC ADVISORY & RISK MANAGEMENT

• Policy Architecture: Consult on a diverse range of products—including Motor, Liability, and Property insurance—optimizing coverage for specific risk profiles.
• Claims Navigation: Act as the primary liaison during "moments of truth," guiding policyholders through the claims lifecycle with technical accuracy and emotional intelligence.
• Strategic Retention: Enhance institutional loyalty through personalized coverage reviews and administrative excellence.
• Technical Governance: Utilize high-tier insurance software to manage data integrity under strict GDPR and German regulatory frameworks.
• Knowledge Leadership: Contribute to a remote culture of excellence by identifying process improvements and engaging in specialized training.

Qualifications

• Linguistic Authority: Native or near-native (C1/C2) German is mandatory for discussing complex contractual terms. Professional English (B2) is required for internal reporting.
• Analytical Rigor: The ability to deconstruct complex information and translate it into actionable advice for the end-user.
• Professional Resilience: The capacity to remain composed and solution-oriented when managing high-value claims or sensitive inquiries.
• Operational Autonomy: A proven history of maintaining high productivity and strict confidentiality in a 100% remote setting.
• Professional Pedigree: Experience in finance, insurance, or law is a significant advantage; however, we provide a Certified Insurance Academy for high-potential candidates.

Benefits

• Relocation Concierge: Fully subsidized air travel to Greece.
• Executive Transition: 4 weeks of premium hotel accommodation provided upon arrival to ensure a frictionless transition.
• Administrative Support: Dedicated concierge service for Greek tax (AFM) and social security (AMKA) registration.
• Elite Salary Package: A competitive base salary (paid 14 times per year) plus performance-linked seniority bonuses.
• Total Protection: Comprehensive private health and life insurance plans.
• Enterprise Infrastructure: High-specification company hardware and ergonomic home-office peripherals provided.
• Vertical Trajectory: Access to leadership development; we prioritize internal mobility for Specialist and Management tiers.