[Hiring] German Speaking Booking Support @Eco Plus Solutions AB

Role Description

Turn your enthusiasm for hospitality into a fulfilling career in global tourism! This is an excellent opportunity to launch a professional path in Greece. We are searching for energetic, customer-focused German-Speaking Guest Relations Consultants to join our vibrant, multicultural virtual team.

In this position, you will represent a premier global online travel agency. Working entirely from home, you will bridge the gap between international travelers and property hosts, troubleshooting issues to ensure seamless vacation experiences.

Core Daily Operations

• Manage incoming communications through phone calls, emails, and live chat.
• Assist travelers with reservation management, including handling new bookings, alterations, cancellations, and unique accommodation requests.
• Process refunds, address billing discrepancies, and clarify reservation terms with empathy and professionalism.
• Support property owners with platform troubleshooting, pricing adjustments, and real-time inventory management.
• Help users navigate the platform's website, mobile app features, and personal account configurations.
• Document detailed, accurate records of guest communications and resolutions within our internal CRM database.

Qualifications

• Empathetic, collaborative, and digitally literate professional.
• Passionate about travel and works well independently.
• Thrives on solving problems in a fast-paced environment.

Requirements

• Native or bilingual mastery of German (written and spoken).
• Strong command of English (minimum B2 level) for internal communications and software navigation.
• Possession of a valid EU passport or unrestricted legal authorization to work in Greece.
• Comfortable multitasking across multiple digital platforms and quickly adapting to new software.
• Active listening, innate empathy, and a strong desire to collaborate with a team.
• Previous background in tourism, hospitality, front-desk operations, or customer service is a plus, but not required.

Benefits

• Base Pay: €1,380 Gross per month.
• 14-Month Payment Structure: Annual salary paid out in 14 installments rather than 12.
• Performance Bonuses: Extra monthly incentives tied to service quality metrics and KPIs.
• Dining Stipend: Monthly food allowances distributed via digital restaurant vouchers.
• Relocation Support: Airfare coverage, short-term housing, and bureaucracy assistance for candidates moving to Greece.
• Home Office Setup & Community: Virtual assistance to optimize your workspace and digital team-building activities.
• Fully Paid Onboarding: Structured training program where you earn your full salary starting from day one.
• Healthcare Coverage: Private medical and life insurance policies to complement public health services.
• Career Progression: Clear pathways to advance into senior roles.
• Exclusive Benefits: Staff discounts on global travel booking platforms and local recreational activities.
• International Culture: A diverse and welcoming workplace comprised of travel lovers from across Europe.

How to Apply

If you are ready to combine your love for global hospitality with the freedom of a remote career, we want to hear from you! Please click Apply Now to submit your current resume in English.