[Hiring] German Player Support Advocate @Side

Role Description

Side is looking for a Full-Time German Player Support Advocate. As a Player Support Advocate, you’ll represent our brand by delivering top-tier support to gamers and loyal customers. We’re looking for someone passionate about customer service, calm under pressure, technically inclined, and proactive with a positive "can-do" attitude.

Working in a global, multilingual environment, your goal will be to ensure a seamless and positive customer experience. We provide full training and ongoing support, with clear career progression opportunities, including:

• Tier 2 Advocate
• Language Specialist
• Coach
• Team Manager
• Subject Matter Expert
• Game Master

Key Responsibilities

• Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
• Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
• Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers' issue.
• Communicating effectively while working within a dynamic team structure with individual and shared team objectives.
• Maintaining a world class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
• Working with colleagues across the wider global customer community to identify any trends in customer queries.
• Working UK hours and shift patterns, regardless of location.

Qualifications

• No experience required. We will train you to succeed in the role.
• Fluency in German & conversational in English.
• Strong attention to detail, communication, and computer skills.
• Self-motivated, proactive, and collaborative in a multilingual team.
• Logical, methodical thinking with problem-solving skills.
• Patience, perseverance, and high concentration levels.
• Experience with PC/console gaming is a plus.
• Comfortable discussing technical issues related to gaming hardware.
• IT literacy, tech-savviness, or experience in Customer Service/Technical Support is beneficial (training provided).
• Ability to multitask across chats, emails, and minimal calls while maintaining accuracy.
• Passion for helping and delivering the best customer experience.

Benefits

• Working for the pre-eminent global provider of specialist services to the games industry.
• Full training and opportunity to work on some of the biggest game clients, titles, projects, and tech in the world.
• Attractive remuneration, holidays, regular team competitions with great prizes, and inclusion into an extensive social calendar.
• A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability.
• Dedicated employee wellbeing programme.
• Remote/Homeworking with flexible working schedules, a fun environment, and a relaxing culture.
• Opportunity to work with leading technology and creative minds in the world.
• Learn as you work and be part of something real that changes the face of gaming - forever.
• Working with a global multi-lingual workforce with superb training and promotion and progression opportunities.