[Hiring] Fulfillment Associate @The Helper Bees

Role Description

As a Fulfillment Associate, you will complete internal orders for fulfillment through different vendors. You may also be responsible for customer engagement associate responsibilities dependent upon product/portfolio size and scope.

Supervisory Responsibilities

• None

Duties/Responsibilities

• Inbound/Outbound phone calls
• Complete orders through different vendor sites
• Ensure data entry is accurate based and proper workflows are followed
• Ongoing account maintenance
• Customer service escalation and management
• Performs other duties as assigned/necessary

Performance Metrics

• Order Fulfillment Accuracy: Measure the percentage of orders completed accurately through different vendor sites.
• Call Handling Efficiency: Track the average duration of inbound and outbound phone calls to ensure timely and effective communication with customers.
• Data Entry Accuracy: Monitor the accuracy of data entry to minimize errors and ensure the integrity of information in internal systems.
• Account Maintenance Timeliness: Measure the time taken to complete ongoing account maintenance tasks to ensure they are handled promptly.
• Adaptability and Technology Proficiency: Assess the ability to navigate multiple platforms and learn new programs and systems as needed.

Qualifications

• Shift: 8:30am - 5pm CST
• Ability to thrive in a fast-paced environment
• Ability to navigate multiple platforms
• Comfort and adaptability when working with technology and learning new programs and computer systems
• Strong passion for helping others and problem-solving
• Must be 18 years of age or older

Requirements

• Minimum of 1 year of relevant experience in a call center/customer service or similar role preferred
• High school diploma or equivalent preferred
• Experience in data entry in the healthcare industry is a plus!

Physical Requirements

• Ability to remain at your designated workstation for the duration of the workday
• Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP).
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (typically on a computer screen)

Benefits

• This position offers the flexibility of remote work at approved locations within the United States.
• Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data.
• Enjoy the convenience and comfort of working remotely while contributing to our team's success.

Company Description

The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds.

• The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process.
• As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen.
• The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations.
• Be aware of and protect yourself from scams. Visit thehelperbees.com/careers to view all current job openings.