[Hiring] Front Desk Receptionist @Staffstream

Role Description

This is a client-facing, screen-based front desk role for an established Australian dental practice. You'll be one of two virtual receptionists working in tandem, greeting patients over a live video screen, managing the phones, and keeping the daily schedule running without gaps. It's a role for someone who's polished on camera, quick on their feet, and genuinely likes looking after people.

What You Will Actually Do

• Patient Check-In & Front Desk:
  • Greet patients on a live video screen as they arrive.
  • Juggle phone calls while checking patients in.
  • Follow the practice's scripts and policies accurately.
• Phones, Email & Scheduling:
  • Handle a steady flow of inbound calls and email enquiries.
  • Make outbound calls to confirm upcoming appointments.
  • Keep the appointment book full and accurate.
  • Handle cancellation requests with warmth and clarity.
• Admin & Records:
  • Update patient notes and records accurately after every interaction.
  • Send invoices and outstanding account correspondence.
  • Maintain your own notes to avoid repetition.
• Lab Coordination:
  • Liaise with dental labs on case timelines and delivery schedules.

Qualifications

• Excellent, clear spoken and written English.
• Confident and comfortable on camera.
• Strong attention to detail, especially with scheduling and patient records.
• Comfortable multitasking under light pressure.
• A self-motivated, business-first attitude.
• Confidence to hold firm, friendly conversations.
• A stable, reliable internet connection.

Requirements

• Experience with Dental4Windows, 3CX phone systems, or Zello (training is provided).
• Previous reception experience in a dental, medical, or allied health setting.
• A bit of a sales or customer-service background.

Benefits

• Proper local employment with correct tax handling.
• Mandatory government benefits: SSS, PhilHealth, and Pag-IBIG.
• 13th month pay, pro-rated correctly from your start date.
• Health and life insurance from day one.
• Structured onboarding and ongoing support.

Company Description

You're employed by Staffstream and placed with an Australian dental practice client. Staffstream handles your employment, pay, and benefits directly and compliantly under Philippine law, and provides ongoing support throughout your placement.