[Hiring] Front Desk Receptionist @Job Duck

Role Description

At Job Duck, we are looking for a personable and composed Receptionist / Customer Service Representative who excels at being the first point of contact for a wide range of clients and stakeholders. In this role, you will manage high volumes of inbound inquiries, ensuring every caller receives clear, accurate, and professional assistance. You will play a key role in creating a positive customer experience by addressing concerns, guiding conversations, and directing inquiries efficiently. This position is ideal for someone who thrives under pressure, communicates confidently, and naturally builds trust with individuals in sensitive or high-stress situations. Your ability to remain empathetic, solution-oriented, and organized will directly impact both customer satisfaction and operational success.

Compensation: 1015 USD to 1100 USD

• Update and manage customer records to ensure accuracy
• Maintain accurate documentation of customer interactions in CRM systems
• Handle difficult or emotional callers with professionalism and empathy
• Provide accurate information regarding inquiries and company processes
• Serve as the primary point of contact for customers and stakeholders
• Answer and manage inbound calls in a professional and courteous manner
• Support administrative and operational customer service tasks
• Conduct outbound follow-up calls and provide updates on requests
• De-escalate challenging situations while maintaining quality standards
• Route calls efficiently to the appropriate departments

Qualifications

• 2+ years of experience in customer service or call center environments
• Experience handling high-volume inbound calls and escalated situations
• Strong verbal communication and professional phone etiquette
• Proficiency with CRM systems and ability to learn new tools quickly
• Comfortable managing multiple systems simultaneously
• Preferred tools: Birdeye CRM, Elevate VOIP

Requirements

• Location: Remote
• Schedule: Monday to Friday, 9:00 AM to 5:00 PM EST

Company Description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!