[Hiring] Front Desk Coordinator @Pediatrica Health Group

Role Description

Provides remote after-hours administrative support to providers and office operations, including:

• Answering incoming calls
• Triaging and documenting messages
• Scheduling appointments
• Assisting patients with general inquiries

Responsible for maintaining accurate data entry, conducting patient account follow-up, and assisting with reports as needed.

Qualifications

• High school diploma or GED
• Minimum of 2 years of experience in a medical office, front office or scheduling experience

Requirements

• Entry level (1-4 years’ experience) and/or meet the basic requirements of the job with the need for additional supervision
• Excess of 4 years’ experience if meeting only the basic requirements of the job with need for additional supervision

Work Schedule & Availability

• Monday – Friday: 5:00 PM – 12:00 AM
• Saturday: 8:00 AM – 5:00 PM
• Sunday: 8:00 AM – 5:00 PM

Candidates must be available to work a minimum of 18 hours per week. Schedules may vary based on operational needs and coverage.

Performance Requirements

• Knowledge of clinic policies, procedures, and remote front desk workflows
• Knowledge of computer programs, EMR systems, and remote communication platforms
• Knowledge of basic arithmetic to perform calculations, reconcile balances, and process information accurately
• Preferred: Bilingual proficiency in English and Spanish
• Skill in operating remote office technology and computer equipment
• Skill in maintaining accurate electronic records and documentation
• Skill in handling high-volume incoming phone calls and triaging appropriately in a remote setting
• Strong written and verbal communication skills
• Ability to learn and utilize various computer programs including Microsoft® Excel, e-mail, Internet applications, and Microsoft PowerPoint
• Ability to accurately organize, review, and maintain electronic files and records
• Ability to adapt and respond effectively to changing demands in a remote work environment
• Ability to organize, prioritize, and manage multiple tasks independently and efficiently