[Hiring] Front Desk Agent @Canary Technologies Corp

Role Description

As a Remote Front Desk Agent at Canary Technologies, you’ll deliver a warm, professional hotel check-in experience over live video. You’ll use hotel PMS systems (e.g., Opera Cloud, SkyTouch) to locate reservations, verify ID, and follow property-specific workflows with accuracy and care.

• Check guests in over video.
• Greet arriving guests, verify ID, confirm stay details, and complete check-in using property-specific workflows.
• Navigate hotel PMS systems — including Opera Cloud, SkyTouch, and others — to locate reservations, validate guest identity, collect authorization, issue keys, and execute standard check-in steps.
• Represent the hotel brand.
• Communicate in a polished, warm, hospitality-grade tone. Answer common arrival questions (room access, amenities, basic policies).
• Follow structured, property-specific workflows. Each hotel has its own playbook during the pilot. Adherence matters.
• Escalate the right things to the right place:
  • Urgent guest issues → on-site property staff
  • Technical or workflow issues → Canary Product / Engineering
• Spot and flag unusual or sensitive situations — safety concerns, suspected fraud, compliance risks.
• Document interactions and exceptions accurately within Canary's systems.
• Hold the line on privacy, ID verification, and compliance standards. No shortcuts.
• Give structured feedback to Product and Engineering on what is friction, what is unclear, and what would make the next check-in faster or safer.

Qualifications

• 1–3+ years in hospitality (front desk, guest services, reservations) or comparable live, customer-facing support.
• Hands-on familiarity with hotel PMS platforms; Opera Cloud, Cloudbeds, or SkyTouch experience strongly preferred.
• Experience handling guest check-ins and reservation-lookup workflows.
• Strong verbal communication — clear, warm, professional, and guest-ready on camera.
• Calm, solution-oriented presence in live guest interactions.
• High reliability and attendance consistency.
• Comfortable working independently in a structured, process-driven environment.
• Strong, stable internet connection and a quiet, professional remote workspace.

Requirements

• Base salary range: $58,000 - $64,000.
• Performance-based bonus paid quarterly, with a target of $5,800 - $6,400 annually.
• Total expected cash compensation range: $64,000 - $70,800.
• Compensation is subject to standard withholding and applicable taxes. Actual compensation will be commensurate with the candidate’s skill level, experience, and specific work location.
• This role may also include the opportunity to earn equity.

Benefits

• Canary Days: Company-wide days off each month to ensure there is at least one extended weekend or day off.
• Self Improvement Club: Monthly meetings to share personal goals, with a budget for purchases that help achieve these goals.
• Professional Development Chats: Budget to help drive cross-functional professional development conversations across the organization.
• Travel Reimbursement: Team members can visit offices in New York, San Francisco, or Dallas with a travel stipend.
• Personal Travel Reimbursement: Credit towards stays at hotels that Canary works with.