[Hiring] French-Speaking Customer Service Representative @Mercier Consultancy Group

Role Description

Mercier Consultancy Group is excited to announce a paid relocation opportunity for French-speaking Customer Service Representatives to join a leading Online Streaming Service in Greece. This remote role is perfect for candidates who are enthusiastic about delivering top-notch customer support in French while enjoying the vibrant lifestyle and culture of Greece.

• Respond promptly and professionally to customer inquiries in French through phone, email, and live chat.
• Assist customers with subscription management, billing questions, and technical troubleshooting related to the streaming platform.
• Provide accurate information about the service's content library, features, and promotions.
• Maintain thorough records of customer interactions and resolutions using CRM tools.
• Collaborate with technical and content teams to resolve issues and improve customer satisfaction.
• Stay updated on new streaming content and platform features to assist customers effectively.

Qualifications

• Fluent in French (both spoken and written) is mandatory; English proficiency is advantageous.
• Previous experience in customer service, especially within the online streaming or entertainment industry, is preferred.
• Excellent communication and interpersonal skills focused on delivering exceptional customer experiences.
• Strong problem-solving abilities and capability to handle technical inquiries confidently.
• Self-motivated with the capability to work independently in a remote, fast-paced environment.
• Proficient with CRM software and general computer use.

Requirements

• Willingness to relocate to Greece with paid relocation assistance provided.
• Flexibility to work various shifts, including evenings and weekends if necessary.

Benefits

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More...