[Hiring] French Speaking Customer Service Representative @MCI Careers

Role Description

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing professional and efficient support to French-speaking customers across multiple channels. You will act as the first point of contact, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. This position is ideal for individuals who are passionate about customer service, highly organized, and able to communicate effectively in both French and English.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Qualifications

• High School Diploma/GED
• Fluency in French and English (spoken and written) is essential.
• Previous experience in a customer service or call centre environment, preferably within a BPO environment.
• Strong verbal and written communication skills.
• Ability to handle high volumes of customer interactions while maintaining quality service.
• Basic computer literacy and experience working with CRM or ticketing systems.
• Strong problem-solving skills and the ability to remain calm under pressure.

Requirements

• Provide exceptional customer support to French-speaking customers via phone, email, and chat.
• Handle customer inquiries, complaints, and requests in a professional and timely manner.
• Accurately capture and update customer information in internal systems and CRM platforms.
• Troubleshoot and resolve customer issues while maintaining high service standards.
• Escalate complex issues to the appropriate internal teams when necessary.
• Maintain detailed and accurate records of all customer interactions.
• Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics.
• Follow company policies, procedures, and compliance guidelines.
• Collaborate with team members and other departments to ensure seamless customer support.

Benefits

• All positive, and driven applicants are encouraged to apply.
• Nice to Have: Additional language skills.
• Experience supporting international customers.
• Familiarity with customer service platforms or CRM systems.
• Experience working in a fast-paced, target-driven environment.
• Strong administrative and organizational skills.