[Hiring] French-speaking Customer Service Agent @Next Job Abroad

Role Description

Ready to take your career abroad and gain global experience while living under the Greek sun? Whether you're looking to strengthen your language skills in a multicultural environment, grow within a global company, or simply want a fresh start in a new country, this role gives you the perfect mix of lifestyle, development, and stability.

• Handle tickets, following support procedures and policies.
• Communicate with customers via chat & e-mail, following support procedures and policies.
• Follow specified workflows for incident identification, escalation, resolution and closure.
• Track and follow cases to ensure they closed in an efficient and timely manner.
• Apply a content policy to digital content and execute handling procedures with consistency.
• Work towards reaching targets as set out by client statement of work as well as internal targets.
• Ensure high quality and safe experiences for both people and businesses.
• Follow company and client procedures and guidelines.

Qualifications

• Fluent French + good English communication skills
• Strong attention to detail
• Problem-solving and troubleshooting ability
• Comfort with unexpected changes or last-minute requests
• Experience in Customer Support or working with Customer is a big plus
• A positive mindset and interest in building an international career

Benefits

• Full relocation support (flight, hotel stay, and housing assistance — all covered)
• Competitive salary + 2 extra monthly salaries per year
• Health insurance & various company discounts
• Full training by certified instructors
• Career growth opportunities within a global organization
• Free online Greek language courses
• Flexibility - as the role is offered on a work-from-home-basis in Greece
• A diverse, inclusive, Great Place to Work–certified company culture