[Hiring] French-Speaking Customer Experts for an Electronics Leader @Mercier Consultancy Group

Role Description

Mercier Consultancy MD is looking for dynamic French-Speaking Customer Experts to join our team supporting a leading electronics company in Greece. In this role, you will provide exceptional customer service to French-speaking customers, assisting them with product inquiries, technical support, and after-sales service to ensure complete satisfaction.

• Provide professional and efficient customer support to French-speaking clients via phone, email, and chat regarding electronics products and services.
• Assist customers with technical troubleshooting, product information, warranty claims, and service requests.
• Maintain accurate records of customer interactions using CRM systems.
• Collaborate with internal teams to resolve customer issues effectively and promptly.
• Stay updated on product developments, company policies, and industry trends to deliver accurate information.
• Contribute to the improvement of customer service processes and overall customer experience.

Qualifications

• Fluency in French (spoken and written) is required; good command of English is an advantage.
• Experience in customer service or technical support, preferably in the electronics sector.
• Strong communication, problem-solving skills, and a customer-oriented attitude.
• Ability to multitask and work efficiently in a fast-paced environment.
• Familiarity with CRM software and digital communication tools.
• Willingness to relocate and work in Greece.
• Passion for technology and commitment to delivering excellent customer experiences.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More...