[Hiring] French-Speaking Customer Experts for a Car Company @Mercier Consultancy Group

Role Description

Mercier Consultancy MD is currently seeking skilled French-Speaking Customer Experts to join our dynamic team supporting a prominent car company in Greece. In this role, you will provide exceptional customer service and support to French-speaking customers, ensuring their inquiries regarding automotive products, services, and after-sales support are efficiently addressed.

• Provide excellent customer support to French-speaking clients via phone, email, and chat about car products, services, and maintenance.
• Assist customers with product information, service appointments, troubleshooting, and prompt resolution of issues.
• Maintain detailed and accurate records of customer interactions within the CRM platform.
• Collaborate closely with sales, technical, and service teams to improve customer satisfaction.
• Stay updated on the latest car models, features, and company policies to offer precise assistance.
• Contribute feedback to optimize customer service processes and enhance overall client experience.

Qualifications

• Fluency in French (both spoken and written) is mandatory; proficiency in English is a plus.
• Previous customer service experience, ideally within the automotive industry, is preferred.
• Strong communication and interpersonal skills with a customer-oriented mindset.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Familiarity with CRM systems and digital customer support tools is advantageous.
• Willingness to relocate and work in Greece.
• Passion for cars and strong problem-solving skills.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More...