[Hiring] French Speaking Customer Agent @Mercier Consultancy Group

Role Description

Mercier Consultancy MD is seeking a French Speaking Customer Agent to join our team in Greece, supporting a leading FinTech company. This role is ideal for candidates fluent in French who are passionate about providing excellent customer service in the financial technology sector. As a Customer Agent, you will assist French-speaking customers with their inquiries, ensuring a smooth and professional service experience.

• Deliver outstanding customer support in French through phone, email, and chat channels.
• Assist customers with account inquiries, transactions, technical issues, and other FinTech-related questions.
• Resolve customer complaints and problems promptly, ensuring high satisfaction.
• Accurately record all customer interactions in the CRM system.
• Collaborate with internal teams to improve service quality and customer experience.
• Stay updated on the company’s products, services, and FinTech industry trends.

Qualifications

• Fluency in French (spoken and written) is required; proficiency in English is advantageous.
• Experience in customer service, preferably in FinTech, banking, or related industries.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong computer skills, with the ability to use CRM software and digital communication tools.
• Ability to work efficiently in a dynamic, fast-paced environment.
• High level of professionalism and customer-oriented attitude.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More...