[Hiring] French Customer Success Manager @HubSpot

Role Description

HubSpot is looking for a French Customer Success Manager who is interested in using creativity to solve problems, build long-term relationships with businesses, and help their customers use software to achieve their inbound goals. Customer Success Managers are the trusted inbound advisors for each of their customers. They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive.

This role is open in our Dublin and Paris office or remote from anywhere in Ireland or France.

In this Role you’ll get to:

• Manage 100 – 200 customer relationships. Some of your customers will be new while others may have been using HubSpot for several years.
• Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them.
• Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up-sell/x-sell, and renewals.
• Conduct 4-5 scheduled deep-dive meetings per day with customers, reviewing their progress and making strategic recommendations.
• Promote the growth of your install base by uncovering, scoping and qualifying opportunities for customers to use more HubSpot products and services.
• Understand technical roadblocks and make recommendations on solution implementation and core integrations using HubSpot.
• Engage in both proactive and reactive work, addressing questions from invoices to software usage.

Qualifications

• Fluency in written and spoken English & French.
• 1+ years of experience in a client-facing or account management role.
• Business savvy with consultative, problem solving, and issue resolution skills.
• Strong knowledge of the media/digital landscape.
• Motivated self-starter who is hungry to learn and can provide strong examples of achieving results.
• Super organised, quick learner who works well under pressure.
• Strong negotiation skills, comfortable navigating financial conversations.
• Ability to build and maintain relationships, manage expectations, and identify issues that require escalation.
• Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently.

Requirements

• Support an ongoing partner relationship to maximise acquisition, retention, and up-sell rates.

Benefits

• Flexibility and connection, whether you’re a Remote employee or work from the Office.
• In-person onboarding for Engineering team members at a regional HubSpot office.
• Participation in in-person events for broader Product team members.