[Hiring] French Customer Service Support Agent @MCI Careers

Role Description

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. We're looking for a French Customer Service Support Agent who enjoys helping people, solving problems and creating great experiences. In this role, you will be a key point of contact for our French speaking customers providing friendly, professional support across multiple channels.

You will assist with customer questions, resolve concerns and find effective solutions while keeping the customer experience at the heart of everything you do. If you're confident communicating in French and English, enjoy working in a fast-paced environment and take pride in delivering exceptional service, we would love to hear from you!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Qualifications

• High School Diploma/GED
• Fluency in French and English (spoken and written) is essential.
• Previous experience in a customer service or call centre environment, preferably within a BPO environment.
• Strong verbal and written communication skills.
• Ability to handle high volumes of customer interactions while maintaining quality service.
• Basic computer literacy and experience working with CRM or ticketing systems.
• Strong problem-solving skills and the ability to remain calm under pressure.

• Nice to Have:
• Additional language skills.
• Experience supporting international customers.
• Familiarity with customer service platforms or CRM systems.
• Experience working in a fast-paced, target-driven environment.
• Strong administrative and organizational skills.

Requirements

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. (Does not apply in Canada)

Benefits

• This job operates in a professional office environment.
• Employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
• Employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.
• Employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Company Description

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs.

• MCI was named by Inc. Magazine as Iowa’s Fastest Growing Company in 2019.
• MCI employs 10,000+ talented individuals with 150+ diverse North American client partners.
• MCI operates ten business process outsourcing service delivery facilities across various locations.