[Hiring] French Customer Service Representative @Foundever®

Role Description

Are you customer-obsessed and ready to take the next step to grow your career? Foundever® is looking for a French Speaking Customer Service Representative to join our team, working on behalf of our fashion Client!

Please note that we are unfortunately not able to offer sponsorship for this role.

As a Customer Service Representative with Foundever®, you’ll deliver professional, timely, and accurate support to customers of our fashion Client. Using telephone, email, and chat methods, the aim of your job will be to offer pre-and-post sale customer care, answering questions and helping them with their queries and issues.

You will work as part of a multilingual team, using your French and English language skills to support customers.

Primary Responsibilities

• Respond to inbound customer enquiries by phone, email, and live chat in both French and English, ensuring care and efficiency.
• Develop and maintain a full knowledge of Client products and services.
• Transfer cases to another department or escalate to a senior member of staff as required.
• Ensure that cases and calls are logged in accordance with Client and Foundever® guidelines and procedures.
• Consult product manuals, advising customers of appropriate options and solutions.

Qualifications

• Excellent communication skills (verbal and written) to a fluent standard of English and French, with an ability to personalise communications.
• Previous customer service experience in a contact centre is highly advantageous.
• Passion for the fashion industry is also highly advantageous.
• Impeccable attention to detail and accuracy is needed at every level and aspect of the consumer journey.
• Strong organisational skills with the ability to prioritise tasks.
• Good computer literacy with working knowledge of Microsoft Word and Excel.
• Minimum typing speed of 20 words-per-minute (WPM) on a computer keyboard.
• Ability to remain calm in challenging situations, work on your own initiative, and under pressure to achieve deadlines.
• Ability to work flexibly as part of a wider team, seeing the bigger picture and recognising its impact on the customer experience.

Requirements

• Basic Salary: £24,784.50 per annum, paid monthly
• Working Hours: Monday to Friday, 08:30 to 17:00 (no weekends!)
• Contract Type: Temporary, fixed term for 6 months, full-time (37.5 hours per week)
• Location: Work from Home, UK-based only
• Start Date: ASAP

Benefits

• Employee recognition platform
• Progression opportunities
• Award-winning culture

Work from Home requirements

• You must have a wired/Ethernet broadband connection with a minimum of 20Mbps download and 10Mbps upload speeds (4G/5G connections are not supported).
• You must have a secure, private area to work from, with a desk and chair, and no distractions or background noise.
• This cannot be in a shared space, nor can any other devices be present during working hours (including smart listening devices in the room, such as mobile phones, or any voice command tech).
• You must also not use any pen/paper or any writing materials.
• No other people, such as dependants can be in the same room during working hours.

How to apply

Customer obsession is at the heart of what we do. If that resonates with you, we’d love to hear from you! Please click the ‘Apply now’ button on this advert and we’ll be in touch…

If your application is shortlisted, you can look forward to experiencing the following journey with us:

• Intro Call: Meet with our in-house recruitment team, who will share more about the role, our business, and be keen to understand more about you and your experience.
• Online Assessment: Complete our quick and simple online assessment, designed to test your French abilities, problem-solving abilities and how you may approach some real-world customer scenarios.
• Interview: Attend a competency-based interview with our Hiring Team via video call.

Apply now! We look forward to reviewing your application.