[Hiring] French Bilingual Warranty Pre-Authorization Specialist @Morley

Role Description

Location: Remote – Michigan residents

Envie de travailler de chez vous? Fluent in both French and English? If you have an analytical mind, enjoy working with people and know how an auto dealership works, this could be a rewarding opportunity for you!

As a remote French Bilingual Warranty Pre-Authorization Specialist at Morley, you'll support the warranty pre-approval program for a major domestic automotive client.

What to Expect

• Work closely with automotive dealers on the pre-approval program.
• Most of the time, you will be off the phones, working out of your queue and email to pre-authorize the replacement of warranty components and review warranty claims.
• At times, you'll take calls from dealers who have questions about their decision or need help sending in their request using the app.
• In cases where additional clarification is needed, you'll call the dealer to get things figured out.

What You'll Do

• Serve as an expert consultant to dealership service managers on warranty administration and service operations.
• Provide excellent customer service in French and English.
• Analyze and identify warranty waste-reduction areas.
• Help make sure the client’s warranty policies, bulletins and procedures are applied consistently.
• Support the client's brand quality managers and engineering teams.
• Deliver services that meet quality and productivity goals.
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude.

Qualifications

• Have an understanding of the automotive dealership environment.
• Professional communication (written and spoken) and negotiation skills.
• Excellent interpersonal skills.
• Able to listen closely with attention to detail.
• Analytical and organizational skills, process-oriented approach.
• A positive, self-starter attitude with a solid work ethic and ability to meet deadlines.
• Computer proficiency.
• Typing skills (at least 35 WPM).

Requirements

• Fluency in French and English (spoken and written).
• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers).
• High school diploma or equivalent.
• Able to work the following hours: Monday - Friday, 8 a.m. - 6 p.m. Eastern time / 7 a.m. - 5 p.m. Central time / 6 a.m. - 4 p.m. Mountain time / 5 a.m. - 3 p.m. Pacific time.
• Note: This role works some U.S. holidays and is off on some Canadian holidays.
• Must be able to stick to the schedule reliably.

Nice to Have

• Experience in warranty administration or a related profession.

Remote Work Requirements

• Michigan resident.
• Secluded and distraction-free work environment.
• Required internet setup: High-speed internet delivered through a wired provider (cable or fiber).
• Computer must be physically connected to your modem/router using an Ethernet cable.
• Wireless, 5G and satellite connections are not supported.

Benefits

• Medical and prescription coverage.
• Dental and vision insurance.
• Paid time off.
• Associate wellness program with rewards for annual checkups.
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma).
• 401(k) with match.
• Flexible spending account (FSA).
• Life insurance.
• Company-paid short- and long-term disability insurance.
• 24/7 online access to doctors through Teladoc.
• 24/7 nurse help desk.
• Patient advocacy with free 24/7 support for benefit questions and claims.
• Guidance for family, financial and estate planning (including wills).