[Hiring] Food Safety Certification Customer Service Manager @Eurofins

Role Description

Based anywhere in the United States, and reporting to the Commercial Director for Food & Healthcare Assurance US, the Customer Service Manager owns a defined portfolio of accounts across both business lines and acts as the primary commercial point of contact for clients – from initial request and quotation through to contract signature, handover to scheduling, and renewal.

The role is deliberately built across the two branches:

• Approximately 50% of the activity is dedicated to Food Assurance
• 50% to Healthcare Assurance (GMP certification for dietary supplements, cosmetics and over-the-counter drugs)

It combines transactional excellence – fast, accurate quoting and order processing – with genuine account ownership: retaining, serving and growing a base made up of both mid-size single-site clients and large multi-site accounts.

This is a fully remote, client-facing position conducted online (phone, email and video), working hand in hand with the technical, scheduling and operations teams who deliver the audits. It is a farmer and portfolio-management role rather than a pure hunter role: success is measured by client retention, conversion rate on quotations, revenue growth on the existing base and quality of service.

Qualifications

• Bachelor's degree in Business, Sales, Marketing, Economics, Food Science, Biology, Chemistry, Pharmacy or a related field.
• Equivalent professional experience may substitute for formal education.
• Minimum 2 years' experience in B2B inside sales, business development or account support.
• Exposure to lead qualification, quoting, order processing or account management.
• TIC (Testing, Inspection & Certification) industry experience is an advantage.
• Knowledge of the food industry, audit schemes, food certifications, and/or the health and wellness industry (dietary supplements, cosmetics, personal care/OTC) and their supply chains is a strong advantage.
• Prior experience within a certification body, audit firm, laboratory or consulting organization is a plus.
• Authorization to work in the United States indefinitely without restriction or sponsorship.

Requirements

• Excellent verbal and written communication skills.
• Active listening and needs-analysis skills, with the ability to identify client pain points.
• Professional phone, email and video-meeting presence.
• Strong time management and prioritization skills across two business lines.
• Ability to manage multiple accounts, quotations and deadlines simultaneously without losing accuracy.
• Data-driven mindset, comfortable tracking KPIs, pipelines and forecasts.
• Rigor on contractual and pricing detail.
• Proficiency with CRM systems (Microsoft Dynamics) and quoting tools.
• Comfortable with MS Office (strong Excel), video conferencing and collaborative platforms.
• Ability to learn certification schemes, service portfolios and internal systems quickly.
• Customer-focused and solution-oriented mindset.
• Resilience and persistence in a target-driven environment.
• Self-starter, able to work independently in a fully remote setting while remaining a strong team player.
• Highest standards of professional ethics and integrity.
• Adaptability and openness to feedback.
• Fluency in English.
• Ability to work in an international, multicultural and matrix environment.

Benefits

• Compensation: $58,000 - $65,000 base + bonus eligibility
• Comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays