[Hiring] Follow Up Specialist @Cox Enterprises

Role Description

Are you ready to do meaningful work while experiencing great pay and benefits? We’re looking for a detail-oriented Follow Up Specialists to join our team at Cox Fleet. You’ll play a crucial role in helping us provide best-in-class service to our customers. If you’re looking to make an impact and grow your career, we want to hear from you!

What You’ll Do:

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit’s location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Qualifications

• Minimum: High school diploma or GED and up to 2 years of experience in a related field.
• Strong customer service experience.
• Preferred: A degree in related discipline or industry experience.

Requirements

• Class start date: August 31, 2026.
• Training schedule: Monday - Friday, 8:00 am - 5:00 pm ET.
• Available work schedules: TBD, but we operate in a 24/7/365 environment.
• To be employed in this role, you’ll need to clear a pre-employment drug test.

Benefits

• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Professional development and continuing education opportunities.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Extra perks like pet insurance, employee discounts and much more.
• Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.