Follow Up Specialist @Cox Enterprises
Customer Service
Salary usd 15.1 - 22.6..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 1wk ago

[Hiring] Follow Up Specialist @Cox Enterprises

1wk ago - Cox Enterprises is hiring a remote Follow Up Specialist. ๐Ÿ’ธ Salary: usd 15.1 - 22.69 per hour ๐Ÿ“Location: USA

Role Description

Are you ready to do meaningful work while experiencing great pay and benefits? Weโ€™re looking for a detail-oriented Follow Up Specialists to join our team at Cox Fleet. Youโ€™ll play a crucial role in helping us provide best-in-class service to our customers. This is for second, third and weekend shift positions.

If youโ€™re looking to make an impact and grow your career, we want to hear from you!

What Youโ€™ll Do

  • Handle all inbound calls in a timely manner.
  • Accurately gather and follow customer requirements during the initial call.
  • Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unitโ€™s location.
  • Ensure accurate billing information is communicated to the service provider.
  • Handle estimates promptly and accurately.
  • Make outbound calls to obtain updates on open events.
  • Keep customers updated on the event status and follow their instructions.
  • Collaborate with the roadside dispatcher when problems arise.
  • Manage time effectively to prioritize and complete tasks within deadlines.

Qualifications

  • Minimum: High school diploma or GED and up to 2 years of experience in a related field.
  • Strong customer service experience.
  • Preferred: A degree in related discipline or industry experience.

Requirements

  • Availability: Class start date: August 3, 2026.
  • Training schedule: Monday - Friday, 8:00 am - 5:00 pm ET.
  • Available work schedules: TBD, but we operate in a 24/7/365 environment.

Benefits

  • A competitive salary and top-notch bonus/incentive plans.
  • Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
  • Comprehensive healthcare, with multiple options for individuals and families.
  • Generous 401(k) retirement plans with company match.
  • Professional development and continuing education opportunities.
  • Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
  • Extra perks like pet insurance, employee discounts and much more.
  • Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year.
  • Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Before You Apply
๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Follow Up Specialist @Cox Enterprises
Customer Service
Salary usd 15.1 - 22.6..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 1wk ago
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Sent Follow-Up โœ“
Interview Scheduled โœ“
Interview Completed โœ“
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๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply โœ“
Applied โœ“
Sent Follow-Up โœ“
Interview Scheduled โœ“
Interview Completed โœ“
Offer Accepted โœ“
Offer Declined โœ“
Application Denied โœ“
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