[Hiring] Folio Specialist @Sedgwick

Role Description

Provide support with retrieval and resolution of hotel folios along with other general hotel administrative responsibilities.

• Call clients to confirm hotel checkouts
• Folio reconciliations
• Assist with booking reservations as needed
• Call to retrieve needed documentation
• Assist the Housing Coordinators with hotel extensions
• Assist with inbound calls to the department
• Performs other duties as assigned
• Supports the organization's quality program(s)

Qualifications

• High school diploma or GED required
• One (1) year of experience in construction management, restoration and/or insurance claims and customer service required
• Chronicle software experience preferred
• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Good problem resolution skills
• Good judgment and sound decision making skills
• Ability to build a consensus among various parties
• Strong relationship building skills
• Excellent organizational skills, accuracy, and attention to detail
• Initiative and ability to multi-task
• Above average speed and accuracy key stroke skills
• High level of professionalism
• Ability to work under pressure in a fast paced environment and maintain a positive demeanor
• Ability to work independently or in a team environment
• Ability to meet or exceed Performance Competencies
• Bi-lingual English/Spanish a plus

Requirements

• Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
• Physical: Computer keyboarding, travel as required
• Auditory/Visual: Hearing, vision and talking

Benefits

• Consideration will be given to reasonable accommodations when applicable and appropriate