[Hiring] First Notice of Loss: Overnight Associate II @Allstate

Role Description

The First Notice of Loss (FNOL) Associate serves as the initial point of contact in the claims call center for customers reporting an automobile or home claim. This role is responsible for accurately capturing loss details, providing general information about the claims process, and directing callers to the appropriate next steps. FNOL Associates take first notice of claims over the phone to ensure claim information is complete, timely, and documented in accordance with quality and compliance standards while delivering a positive customer experience during stressful situations.

This is an excellent opportunity to build a career in the insurance industry, gain foundational claims experience, and develop communication and problem-solving skills. If you are detail-oriented, enjoy helping others, and thrive in a fast-paced environment, we would love to hear from you.

Training Schedule

• Duration: 6 weeks of paid training
• Hours: Monday–Friday, 10:00 a.m. – 7:00 p.m. EST
• Permanant Schedule (after training): 10:30pm - 7am ET
• Weekend Rotation: Each shift will include either Saturday or Sunday each week, with one weekday off
• Start Date: August 31, 2026

Key Responsibilities

• Contacts or receives contact from customer or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
• Follows established guidelines specific to each claim report or inquiry
• Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers
• Receives, screens, and routes incoming telephone calls and other electronic correspondence
• Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
• Retrieves, prints, and faxes, or mails supporting documentation to vendors or others as directed
• Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing

Skills

• Business Administration
• Business Management
• Call Center
• Call Center Management
• Claims Administration
• Customer Service
• Data Entry
• De-Escalation
• Documentations
• Multitasking
• Office Administration
• Quality Management
• Task Management
• Time Management

Compensation

Base compensation offered for these roles are:

• Claims FNOL Associate II: $18.00 Hourly

Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role.

Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
• Monthly connectivity reimbursement for employees eligible to work from home to help offset internet costs
• Dedicated, private workspace free from distractions required when working from home
• Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload