[Hiring] Financial Aid Support Representative @The Fedcap Group

Role Description

We are seeking a Financial Aid Support Representative to provide hands-on assistance to prospective and enrolled students as they complete their financial aid requirements. This is a temporary support role (up to 6 months) designed to help reduce processing backlogs and ensure students stay on track for enrollment and funding.

In this role, you’ll guide students step-by-step through FAFSA completion and related requirements via remote and/or in-person sessions , while working closely with Admissions and Financial Aid teams.

Compensation: $24-$28/hr

What You’ll Do

• Conduct scheduled virtual (Zoom/Microsoft Teams) and in-person sessions to assist students with:
  • FAFSA completion
  • FSA ID creation and troubleshooting
  • Contributor (parent/spouse) setup
  • Master Promissory Notes (MPN)
  • Entrance Counseling
• Proactively outreach to students with incomplete financial aid requirements via phone and email
• Schedule and confirm appointments and follow-ups
• Track student progress and document all interactions accurately in internal systems
• Coordinate closely with Admissions and Financial Aid teams to ensure timely funding completion
• Identify and escalate issues related to verification, missing documentation, or eligibility concerns
• Maintain compliance with FERPA and institutional policies
• Support team goals related to outreach volume, completion rates, and student readiness

Additional Responsibilities

• Assist with Exit Counseling outreach and tracking
• Support financial aid communications such as reminders, deadlines, and required notices
• Help during peak processing periods and special financial aid initiatives

Qualifications

• High School Diploma or equivalent
• 2–3 years of experience in Higher Education Financial Aid
• Strong working knowledge of FAFSA, verification processes, and federal aid regulations
• Excellent communication skills with a patient, student-centered approach
• Ability to multitask, work independently, and maintain attention to detail

Requirements

• Reliable high-speed internet
• Laptop or desktop with webcam and microphone
• Comfort using Microsoft Office, Zoom/Microsoft Teams, and web-based systems such as studentaid.gov
• Experience with databases or CRM systems (Salesforce a plus)

Benefits

• Job placement assistance
• Financial aid
• Work-study jobs to those who qualify