[Hiring] Finance Customer Support Specialist @Spines

Role Description

We are looking for a proactive and understanding person to join our team as a Finance Customer Support Specialist. This role is ideal for someone who is comfortable managing payment records and tracking tools. We're looking for someone who thrives on helping people and communicates clearly and effectively. The position involves:

• Handling both outbound and incoming calls
• Following up on payment commitments
• Owning a personal caseload of author accounts in active billing stages

Strong organizational skills are essential - you'll be tracking promises, dates, and next steps across multiple cases simultaneously, with full accountability over every open case.

Qualifications

• Advanced written and spoken English proficiency is required
• Exceptional organizational skills
• Strong attention to detail regarding numbers and payment records
• Empathetic and patient communicator
• Self-driven and proactive

Requirements

• Contact authors with outstanding payments via phone, email, and SMS, and help them process their payments
• Assist authors with account verifications and royalty withdrawal processes
• Listen actively, understand each author's situation, and help find a path to resolution
• Log commitments and schedule follow-ups with precision
• Manage a personal pipeline of open cases with full accountability
• Keep payment records accurate and up to date
• Escalate cases when needed and document all interactions clearly
• Comfortable and confident on the phone

Benefits

• Remote work with a flexible schedule
• A friendly and collaborative international team
• Opportunities for professional growth and training
• The chance to make a direct impact on customer satisfaction
• Be part of a company that helps authors bring their stories to life