[Hiring] Field Support Representative Diagnostic Imaging East Ohio Valley & Pittsburgh @IDEXX

Role Description

As a Veterinary Field Support Representative (FSR) for Diagnostic Imaging, you will partner closely with Field Sales and Customer Support to develop strategies that maintain and grow customer accounts through education and customer-centric solutions. No two days are the same, and you’ll spend your time in the field building relationships, solving problems, and supporting customer success.

This is a highly dynamic, customer-facing role for Veterinary Technicians and Practice Managers, where you will:

• Travel up to 75% of the time, both by air and by car (3-4 overnights a week); weekend hours and weekday overtime may also be required.
• Install IDEXX Diagnostic Imaging Systems for customers in your area.
• Train veterinary clinic staff on best practices to maximize system performance.
• Support critical customer visits, providing onsite technical troubleshooting when things don’t go according to plan.
• Utilize a wide array of programs to plan and strategize your customer visits.
• Manage your schedule based on the unique attributes and needs of your customers.

Qualifications

• Strong communicators.
• Strong organizational skills.
• Empathetic and collaborative.
• Customer-focused team players.

Requirements

• Valid driver’s license required.
• Residency in the East Ohio Valley & Pittsburgh regions (Preference of Cleveland or Pittsburgh area).
• Ability to build and maintain relationships to gain confidence and trust from others.
• Strong communication and ability to collaborate with customers, management, and peers.
• Planning and prioritization skills to make quality, timely decisions.
• Effective listening skills to discover customer needs and adapt your approach.
• Comfort learning and using technology such as computers, tablets, and smartphones.
• Ability to perform the physical aspects of the role, including lifting, moving, and carrying up to 60 pounds.
• Specific vision abilities including close vision, color vision, depth perception, and the ability to adjust focus.
• Hearing acuity sufficient to effectively communicate with customers and employees.
• Ability to effectively communicate in English with customers and team members.
• 3+ years of veterinary clinic experience with a training and/or leadership background, and/or Practice Manager experience, strongly preferred.

Benefits

• Hourly rates targeting $30 – $35 / hour based on experience.
• Opportunity for annual cash bonus.
• Health / Dental / Vision benefits day one.
• 5% matching 401k.
• On-the-job training and career advancement opportunities.
• Additional benefits including financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, and foundation donation matching.
• A dynamic and exciting career that utilizes your veterinary practice experience and technical skills.
• Continued growth within your position through comprehensive training programs.