[Hiring] Field Support Manager @AGCO

Role Description

As a Field Support Manager, you'll be at the forefront of delivering exceptional customer experience. You'll provide advanced technical support to dealers and end-users of the PTx product line, collaborate with R&D on new product launches, lead dealer training, assist at trade shows, and create PTx publications. Your role will involve coordinating with Product Support for field visits when necessary.

• Field calls from growers and dealers on technical support questions during office hours.
• Respond to inquiries and call-back requests.
• Make on-site service calls when remote support is no longer an option.
• Communicate issues and future needs to the R&D team for current and future products.
• Be actively involved in the go-to-market process for new products to ensure successful launches.
• Create and deliver projects focused on customer experience, process improvement, and training effectiveness.
• Generate and edit content for technical publications, including manuals, bulletins, and product instructions.
• Support customers in-field with issues that cannot be resolved remotely.

Qualifications

• Ideally will suit a Tractor/Diesel Mechanic who has experience/interest in GPS and guidance tracking.
• 3 years+ experience supporting Precision Ag equipment.
• Great at solving problems.

Benefits

• Competitive base salary.
• Company performance-related annual bonus.
• Fully expensed Tool of Trade Vehicle.
• Supportive workplace culture.

Company Description

PTx provides precision agriculture solutions for every season. A joint venture between AGCO and Trimble, PTx continues to advance the future of farming by building farmer-first solutions for land preparation, planting, water management, crop protection, nutrient management, and harvesting. We are the leader in mixed fleet, smart farming, and autonomy solutions.