[Hiring] Field Service Technician @Air Clean Systems

Role Description

The Remote Field Service Technician is a highly customer-focused role responsible for delivering exceptional on-site service for CS Medical equipment across the United States. This position requires 100% travel and serves as the primary face of the company to customers.

Success in this role depends on:

• Delivering an outstanding on-site customer experience at every interaction
• Executing service work with urgency, professionalism, and technical excellence
• Completing all service documentation accurately, thoroughly, and in a timely manner

This individual is essential to maintaining customer satisfaction, supporting field operations, and ensuring compliance with CS Medical quality standards.

Qualifications

• High school diploma or equivalent
• 1–3 years of experience in a technical or medical device service environment (or equivalent)
• Strong communication skills (verbal and written) with a customer-first mindset
• High level of computer proficiency (MS Office, ERP systems)
• Proven ability to manage documentation with speed and accuracy
• Strong attention to detail and organizational skills
• Valid driver’s license with a clean driving record

Requirements

• You will serve as the primary on-site representative of CS Medical, delivering a professional, responsive, and customer-first experience.
• You will build strong relationships with hospital and clinical staff through clear communication, reliability, and technical expertise.
• You will respond to customer needs with care and understanding, ensuring minimal disruption to their operations.
• You will perform installation, validation, maintenance, and repair of customer-owned equipment across the U.S.
• You will troubleshoot and resolve technical issues via phone, email, and in-person visits.
• You will ensure all equipment is operating safely and in compliance with company and regulatory standards.
• You will complete all service documentation accurately and completely; including service reports, final acceptance testing, training competency/records, and performance checks.
• You will ensure documentation is submitted same-day as the on-site visit.
• You will maintain organized and accurate records in the Service Department’s central systems.
• You will maintain accurate inventory of company-owned tools, equipment, and spare parts.
• You will track and report usage, replenishment needs, and discrepancies.
• You will support service quality initiatives and customer satisfaction goals.
• You will provide valuable feedback from the field to improve products, service processes, and customer experience.

Benefits

• Compensation package includes health insurance, dental insurance, vision insurance, life insurance, and Teladoc following an introductory period.
• A 401K plan with employer contribution is offered.
• The Company offers paid time off and paid holidays.