[Hiring] Field Service Representative III @Medtronic

Role Description

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require up to 75% of travel to enhance collaboration and ensure successful completion of projects.

This position has the responsibility and authority to provide remote and on-site engineering support to the navigation and intraoperative imaging products installed base and driving customer satisfaction through service.

Responsibilities

• Travel to sites to work as a member of the local team to provide efficient repair/installation support to all accounts within assigned area.
• Installs, operates, maintains, repairs, and modifies equipment on designated equipment.
• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
• Analyzes and evaluates products and related performance.
• Troubleshoots and diagnoses malfunctions to eliminate problems in minimal time.
• Support future product integrations by performing upgrades and/or configuration updates to existing and future imaging/navigation equipment.
• Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members.
• Provide testing and validation support to the manufacturer’s organization, as applicable.
• Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system.

Qualifications

• High School Diploma or equivalent required.
• 4 years technician, clinical field service or clinical customer support experience.

Requirements

• Bachelor’s degree in Bioengineering, engineering or technology field (Nice to Have).
• Previous experience as Technician/Field Services within medical device industry (Nice to Have).
• Experience with orthopedic anatomy, surgical protocol and medical terminology (Nice to Have).
• Ability to troubleshoot with technical skills, creativity and high discipline (Nice to Have).
• Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.) (Nice to Have).
• Ability to read and understand schematics and engineering drawings (Nice to Have).
• Familiar with the FDA 21 CFR, CGMP for Medical devices (Nice to Have).
• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner (Nice to Have).
• Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements (Nice to Have).
• Experience with x-Ray systems particularly mobile fluoroscopy or CT systems (Nice to Have).
• Experience with robotics or motion control helpful (Nice to Have).

Benefits

• Competitive Salary and flexible Benefits Package.
• Health, Dental and vision insurance.
• Health Savings Account.
• Healthcare Flexible Spending Account.
• Life insurance.
• Long-term disability leave.
• Dependent daycare spending account.
• Tuition assistance/reimbursement.
• Incentive plans.
• 401(k) plan plus employer contribution and match.
• Short-term disability.
• Paid time off.
• Paid holidays.
• Employee Stock Purchase Plan.
• Employee Assistance Program.
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums).
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).