[Hiring] Field Service Representative @Carlisle Construction Materials

Role Description

This is an exciting opportunity in a fast-paced, customer-focused, outdoor working environment. This is a remote position where the FSR will create their schedule and work from home when not in the field. The FSR will provide industry-leading technical and customer service for CCM’s Commercial Roofing customer base. The FSR manages warranty inspections, job-site training, warranty claim investigations, training, product support, and generation of internal and external reports.

This job typically operates Monday – Friday, with occasional weekend work and travel.

Duties and Responsibilities:

• Understand and adhere to CCM and project-specific Health and Safety policies.
• Schedule and complete final inspections for warranty issuance for Authorized Applicators.
• Provide on-site technical assistance at start, during, or after installation of warranted projects.
• Educate and promote proper installation of CCM products and systems.
• Expected to be the day-to-day technical expert in the territory for our customer base.
• Conduct warranty claim and/or product investigations when required.
• Training presentations with hands-on demonstrations for new or existing Authorized Applicators.
• Develop strong internal and external working relationships.
• Produce detailed written reports and letters for internal and external distribution.
• Additional duties & responsibilities as assigned.

Qualifications

• Strong work ethic and self-motivated to efficiently manage multiple tasks while working independently.
• Professional and positive working attitude with strong interpersonal and customer service management skills.
• Clear and confident verbal and written communication skills.
• Commercial roofing or general construction experience is preferred but not required.
• Ability to understand general construction-related terms, documents, tools, products, and installation practices.
• Observation and attention to detail, while also being able to see the big picture.
• Comfortable working with technology (MS Office products and specific CCM software/hardware systems).

Requirements

• Minimum High School Diploma and 3 years of construction or commercial roofing related experience.
• Must possess a valid driver’s license and maintain a satisfactory driving record in accordance with company policy.
• Associate or bachelor’s Degree preferred.
• Previous roofing or construction experience preferred (this can include summer work between semesters, etc.).

Working Conditions

• Work in weather conditions throughout the year (heat, cold, wet conditions).
• Travel by air and motor vehicles is required and frequency will vary based on assigned territory.
• Overnight travel will be required based on demand and size of the territory.
• Will be on active construction sites on a regular basis.

Training & Travel Requirements

This position includes a paid 9–12-week training program consisting of both classroom instruction at our corporate office in Carlisle, PA and hands-on field training at various locations throughout the United States. Travel, lodging, and meal expenses during training are fully covered by the company.

During the training period, employees should expect a combination of travel and time spent in Carlisle, PA. While some weekends may allow for travel home, candidates must be available to remain in Carlisle on designated weeks as needed throughout the duration of the program.

Physical Requirements

• Lifting or Carrying:
  • 1-10 LBS: Occasionally
  • 11-20 LBS: Frequently
  • 21-40 LBS: Frequently
  • 41-50 LBS: Occasionally
  • 51 OR MORE LBS: Occasionally
• Pushing or Pulling:
  • 1-40 LBS: Occasionally
  • 41-50 LBS: Occasionally
  • 51 OR MORE LBS: Occasionally
• Bending or Stooping: Occasionally
• Reaching Above Shoulder Level: Occasionally
• Driving Automatic Equipment Vehicles: Frequently
• Operate Machinery or Power Tools: Occasionally
• Climbing (Ladders, Stairs, etc.): Occasionally
• Walking: Continuously
• Standing: Continuously
• Sitting: Occasionally
• Working in Extreme Temperatures: Occasionally
• Repetitive Motion (including but not limited to: wrists, hands and/or fingers): Occasionally
• Vision: Continuously
• Hearing: Continuously
• Dexterity: Continuously
• Hand-Eye Coordination: Continuously