[Hiring] Field Service Representative @Gulfstream Aerospace Corporation

Role Description

The Field Service Representative (FSR) is the customer's regional contact for obtaining technical guidance from Gulfstream's Customer Support network. The FSR, working with minimal supervision, is responsible for facilitating comprehensive, professional, and timely solutions to customer's technical issues/needs.

Qualifications

• Bachelor's Degree in Aviation maintenance or related curriculum or equivalent combination of education and experience.
• 5 years combined experience.
• A&P (FAA Airframe and Powerplant) license preferred.
• Prior customer support experience preferred.
• Experience with multiple Gulfstream large-cabin and mid-cabin aircraft highly desired.

Requirements

• The ability to travel frequently is required.
• Must possess a valid passport.
• This is a telework position that requires 75% of travel.
• Technical expert that primarily provides customer Aircraft On Ground (AOG) & non-AOG Support in person, or via phone/email.
• Assess and identify local operator’s technical abilities to support transient GAC aircraft.
• Work with Customer Operational Readiness (COR) to ensure a smooth transition of EIS deliveries.
• Maintain clear communications of aircraft support status during events.
• Provide problem resolution support for all of Gulfstream product lines.
• Provide guidance on complex technical tasks and proper installation, service, repair, replacement, modification, and maintenance of equipment and/or systems.
• Responsible for developing skills and experience associated with the responsibilities of a Sr Field Service Representative.
• Perform other duties as assigned.

Benefits

• Full-time employment.
• First shift schedule.
• Up to 75% travel.