[Hiring] Field Service Representative @Carlisle Construction Materials

Role Description

This is an exciting opportunity in a fast-paced, customer-focused, outdoor working environment. The Field Service Representative (FSR) is a remote position, responsible for creating their own schedule and working from home when not in the field. The FSR provides industry-leading technical and customer support to CCM’s Commercial Roofing customer base. This role manages warranty inspections, job-site training, warranty claim investigations, product support, and the preparation of internal and external reports. The FSR services a regional territory to ensure high-quality installation of Carlisle Construction Materials products through education, demonstration, and hands-on support. This position typically operates Monday–Friday, with occasional weekend work and travel as business needs require.

Duties and Responsibilities

• Understand and adhere to CCM and project-specific health and safety policies.
• Schedule and complete final inspections for warranty issuance for Authorized Applicators.
• Provide on-site technical assistance before, during, or after installation of warranted projects.
• Educate and promote proper installation of CCM products and roofing systems.
• Serve as the day-to-day technical expert within the assigned territory, providing timely and effective support to customers.
• Conduct warranty claim and product investigations as required.
• Deliver training presentations and hands-on demonstrations for new and existing Authorized Applicators to promote quality installations.
• Build and maintain strong internal and external working relationships.
• Prepare detailed written reports and correspondence for internal and external distribution.
• Perform additional duties and responsibilities as assigned.

Qualifications

• Strong work ethic with the ability to work independently and manage multiple priorities.
• Professional, positive attitude with excellent interpersonal and customer service skills.
• Clear, confident verbal and written communication abilities.
• Commercial roofing or general construction experience preferred but not required; CCM provides extensive onboarding and technical training.
• Ability to understand construction-related terminology, documents, tools, products, and installation practices.
• Strong attention to detail with the ability to assess both specific issues and overall project conditions.
• Comfortable using technology, including Microsoft Office applications and CCM-specific software and hardware systems.

Requirements

• High school diploma or equivalent.
• Minimum of three (3) years of construction or commercial roofing-related experience.
• Valid driver’s license with a satisfactory driving record in accordance with company policy.
• Associate or bachelor’s degree preferred.
• Previous roofing or construction experience (including internships or summer work) preferred.

Working Conditions

• Work performed outdoors in varying weather conditions, including heat, cold, and wet environments.
• Frequent travel by air and motor vehicle, depending on assigned territory.
• Overnight travel required based on territory size and business demand.
• Regular presence on active construction sites.

Physical Requirements

• Lifting or Carrying:
• 1-10 LBS: Occasionally
• 11-20 LBS: Frequently
• 21-40 LBS: Frequently
• 41-50 LBS: Occasionally
• 51 OR MORE LBS: Occasionally
• Pushing or Pulling:
• 1-40 LBS: Occasionally
• 41-50 LBS: Occasionally
• 51 OR MORE LBS: Occasionally
• Bending or Stooping: Occasionally
• Reaching Above Shoulder Level: Occasionally
• Driving Automatic Equipment Vehicles: Frequently
• Operate Machinery or Power Tools: Occasionally
• Climbing (Ladders, Stairs, etc.): Occasionally
• Walking: Frequently
• Standing: Frequently
• Sitting: Occasionally
• Working in Extreme Temperatures: Occasionally
• Repetitive Motion (including but not limited to: wrists, hands and/or fingers): Occasionally
• Vision: Continuously
• Hearing: Continuously
• Dexterity: Continuously
• Hand Eye Coordination: Continuously