[Hiring] Field Service Engineer @Carbon

Role Description

At Carbon, our mission goes beyond 3D printing. We are enabling creators everywhere to make what the world needs, right now. Our company is built on the idea that diverse fields of study must come together to solve intractable problems. We have grand ambitions to create technology that will influence industry around the world. You will be joining a diverse team with a vibrant culture, where team success is as important as celebrating individual contributions. Help us change the world and we will help you change yours.

The support team works to ensure that customers love us and love our products. We are accountable for customers’ success and positive experience with Carbon3D. Field Service Engineers work with our Service and Engineering teams to address issues at customer sites. This role reports to the Field Service Engineering Manager. We are looking to hire someone currently located in Germany.

• Frequent travel 75-90% to perform onsite equipment installs, maintenance, and upgrades.
• Familiarizing customer of product usage and care.
• Develop processes and documentation for standard service actions.
• Recognize trends and patterns in field failures and feedback to the development team to drive future designs.
• Work with engineering and manufacturing teams to ensure new issues are fully investigated and those countermeasures are in place.
• Provide support to engineering and manufacturing teams as needed.
• Availability for occasional off-hours calls and work.
• Ability to travel Internationally.

Qualifications

• 5+ years of relevant experience.
• BS in engineering field preferred but not required.
• Must have hands-on approach.
• Ability to read electrical schematic and mechanical drawings.
• Excellent verbal and written communication skills in both German and English.
• Strong troubleshooting skills with mechanical/electrical systems.
• Strong customer service experience required.
• Personal car required.
• Passport required.

Requirements

• You do not need to match every listed expectation to apply for this position.
• Here at Carbon, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

Company Description