[Hiring] Field Application Specialist @BioFire Defense

Role Description

BioFire Defense is looking for a remote, incentive eligible, Field Application Specialist (FAS) based on or near the West Coast of the United States. The FAS will provide direct field support to new and existing BioFire Defense customers, including:

• System installations
• Associated upgrades
• Initial and secondary customer trainings
• Field technical troubleshooting in support of BioFire Defense Technical Support staff
• Assay panel add-ons for existing customers

The FAS will work closely with Sales to ensure that customers receive prompt and accurate professional support in furthering business needs. This role bridges technical knowledge with customer service, helping maximize customer success while supporting the company’s revenue goals.

Principal Job Duties and Responsibilities:

• Serve as the primary technical resource for customer onboarding, training, and ongoing continuous application support.
• Support new and prospective customers with initial installation and training on purchased or evaluation equipment as needed.
• Support existing customers with additional training and technical assistance as needed or as product enhancements are launched.
• Deliver customer training sessions (individual and group) to ensure effective adoption and use of BioFire Defense (BFDf) products.
• Tailor communications for intended audience such as medical technologists, lab supervisors, lab managers, medical assistants, office managers, nurses, nurse practitioners, physician assistants, and physicians.
• Provide training, support, and educational assistance to coworkers and colleagues as needed.
• Travel up to 90% to interface with customers, educate, demonstrate products, and handle instrumentation at trade shows and other customer-facing events.
• Develop, cultivate, and maintain strong professional relationships with customers.
• Provide “above and beyond” attention and support to both new and existing customers.
• Collaborate with the Customer Technical Support (CTS) team to resolve escalated cases requiring on-site expertise.
• Work with Sales and other related departments to increase sales through successful demonstrations of products.
• Work with Marketing and other related departments to improve the overall product offering.
• Perform all work in compliance with company policy and within BFDf Quality System.
• Track all activity, tasks/events, & WOs in current CRM tool.
• Perform basic service of BFDf applications, networking, and interfacing as applicable.
• Effectively perform basic installation, service, and troubleshooting of BFDf hardware, software, and provide or facilitate customer data analysis as needed.
• Continuously work towards achieving Annual Priorities and bonuses/MBOs.
• Perform other duties as assigned and required by the Associate Director of CSO.

Qualifications

• Bachelor’s Degree in a life science or equivalent discipline. (Required)
• Education and/or training within the Military and/or government entities such as Veterans Affairs, State Health Department, etc. (Preferred)
• At least 2 years of related experience in a hospital laboratory or equivalent setting. (Required)
• Lab experience in aforementioned Military and/or government entities. (Strongly Preferred)
• Experience with lab regulatory agency guidelines from CLIA, CAP, etc. (Preferred)

Requirements

• Familiar with a wide variety of concepts, practices, and procedures commonly utilized within hospital labs for infectious disease testing.
• Ability to work independently, manage time effectively, and possesses strong organizational and follow-up skills.
• Strong interpersonal communication skills to effectively interact with colleagues and customers.
• Ability to cultivate and maintain strong relationships with customers.
• Highly skilled in both written and verbal communication.
• Ability to regularly and effectively communicate remotely with other BFDf employees.
• Ability and desire to develop subject matter expertise on the BFDf product portfolio.
• Familiarity with Molecular Biology, Microbiology, & Infectious Disease testing.
• Proficient with Microsoft Office Suite including Excel, Word, PowerPoint, and Outlook.
• Effective troubleshooting and problem-solving skills.
• Ability to manage a flexible schedule with frequent travel.
• Comfortable working in BSL-2/BSL-3 laboratory environments.
• Drive and ambition to contribute towards overall company success.

Benefits

• Medical
• Dental
• Vision
• 401k - company match of 5% regardless of participation and up to a total of 9.5% company match if contributing.
• 160 Hours of PTO
• 9 Paid Holidays
• Paid Winter Break from the work week between December 24 thru December 31
• Participation in Company's Wellness Program (discounted medical premiums)
• Multiple Company Sponsored Events Each Year (catered breakfast/lunch, holiday parties, snacks)
• Stimulating work environment
• Convenient location near I-15 and Trax Station
• Free Parking