[Hiring] Fashion Support Consultant @CNX

Role Description

Experience the power of a game-changing career. As a Fashion Support Consultant, you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Fashion Support Consultant on our team, you will:

• Take incoming customer calls from boutiques and shops and solve users’ demands.
• Log call details onto call management systems and provide response and resolution within SLA.
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.
• Ensure contractual SLA is maintained.

Qualifications

• Proficient or bilingual level of Turkish, and advanced level of English.
• Minimum of 1-year relevant experience in fashion retail or retail.
• Knowledge of sales techniques (up-/cross-selling, objection handling, etc).
• Customer driven, motivated to work in sales, opportunistic in creating sales leads.
• Effective qualification skills to ensure a comprehensive understanding of customer needs.
• Exceptional customer-facing and customer-care skills.
• Working knowledge of IT platforms, equipment, and applications: Windows/MS Office.

Requirements

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply.

Benefits

• Full-time 39 hours/week temporary contract: rotative Monday to Friday 8:00 - 19:00.
• Salary 19,623.94 euros gross/year + up to 1,200 euros gross/year in bonus.
• Central office location in Barcelona or opportunity to work remotely from Spain (if you are not located in Barcelona).
• Full paid training on the company and the project you'll be working on.
• Career development programs, specialized courses.