[Hiring] Fashion Support Consultant @CNX

Role Description

Experience the power of a game-changing career. As a Fashion Support Consultant (Remote from Peninsular Spain), you will be part of our team of game-changers who are powering the brands of the future in the Fashion industry.

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Fashion Support Consultant on our team, you will:

• Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users’ demands.
• Log call details onto call management systems and provide response and resolution within SLA.
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.
• Escalate potential service issues initially with Mentor.

Qualifications

• Are bilingual or proficient in German and English.
• Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/internet configuration.
• Have good disposition to work in a customer service environment.
• Have customer care skills – ability to listen to and understand the customers’ needs.
• Can take ownership of, and progress calls to resolution or to escalate call to resolution.

Requirements

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

Benefits

• Full-time 39 hours/week temporary contract: Monday to Friday from 9:00 to 18:00.
• Salary 19,623 euros gross/year + up to 1,200 euros gross/year in bonus.
• Remote opportunity from Peninsular Spain.
• Full paid training on the company and the project you'll be working on.
• Career development programs, specialized courses.