[Hiring] Fashion Customer Service (German-speaking) @CNX
Fashion Customer Service (German-speaking) @CNX
Customer Service
Salary 22,923.94 eur p..
Remote Location
Employment Type full-time
Posted 3d ago

[Hiring] Fashion Customer Service (German-speaking) @CNX

3d ago - CNX is hiring a remote Fashion Customer Service (German-speaking). πŸ’Έ Salary: 22,923.94 eur per year πŸ“Location: Spain

Role Description

Are you passionate about fashion, obsessed with exceptional customer experience, and eager to represent a global luxury brand? Leader in premium fashion and lingerie is looking for a Fashion Customer Representative (remote from Spanish mainland) who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwideβ€”every interaction, every solution, every moment.

Your Day-to-Day:

  • Deliver exceptional customer support through phone, email, chat, and digital channels
  • Provide pre- and post-sales guidance, ensuring every customer feels valued and understood
  • Maintain expert knowledge of products and collections
  • Log and manage all interactions within our systems, meeting SLA and quality standards
  • Escalate issues as needed to ensure seamless customer satisfaction
  • Collaborate with Team Leaders, support teammates, and attend regular meetings
  • Represent the brand spirit in every interaction β€” confident, elegant, and customer-obsessed

Qualifications

  • C2 German and advanced English skills
  • Experience in customer service, ideally within a Contact Centre environment
  • Strong communication skills β€” written, verbal, warm, and professional
  • Ability to build rapport quickly and show genuine empathy
  • Organized, reliable, and able to prioritize in a fast-paced environment
  • Able to navigate decisions with both customer needs and brand guidelines in mind
  • Proactive, positive, and adaptable β€” a true β€œcan-do” mindset
  • Passion for fashion, styling, and helping customers feel their best

Benefits

  • Full-time (39h/week) permanent contract
  • Schedule: Rotative between Monday - Saturday, 09:00h to 18:00h
  • Salary 19.623,94 + 3.300 euros gross/year in bonus
  • Opportunity to work remotely from Spain (mainland)
  • Full paid training on the company and the project you'll be working on
  • Career development programs, specialized courses
Before You Apply
️
remote Be aware of the location restriction for this remote position: Spain
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Fashion Customer Service (German-speaking) @CNX
Customer Service
Salary 22,923.94 eur p..
Remote Location
Employment Type full-time
Posted 3d ago
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️
remote Be aware of the location restriction for this remote position: Spain
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Application Denied βœ“
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