[Hiring] Fashion Customer Service (German-speaking) @CNX

Role Description

Are you passionate about fashion, obsessed with exceptional customer experience, and eager to represent a global luxury brand? Leader in premium fashion and lingerie is looking for a Fashion Customer Representative (remote from Spanish mainland) who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwide—every interaction, every solution, every moment.

Your Day-to-Day:

• Deliver exceptional customer support through phone, email, chat, and digital channels
• Provide pre- and post-sales guidance, ensuring every customer feels valued and understood
• Maintain expert knowledge of products and collections
• Log and manage all interactions within our systems, meeting SLA and quality standards
• Escalate issues as needed to ensure seamless customer satisfaction
• Collaborate with Team Leaders, support teammates, and attend regular meetings
• Represent the brand spirit in every interaction — confident, elegant, and customer-obsessed

Qualifications

• C2 German and advanced English skills
• Experience in customer service, ideally within a Contact Centre environment
• Strong communication skills — written, verbal, warm, and professional
• Ability to build rapport quickly and show genuine empathy
• Organized, reliable, and able to prioritize in a fast-paced environment
• Able to navigate decisions with both customer needs and brand guidelines in mind
• Proactive, positive, and adaptable — a true “can-do” mindset
• Passion for fashion, styling, and helping customers feel their best

Benefits

• Full-time (39h/week) permanent contract
• Schedule: Rotative between Monday - Saturday, 09:00h to 18:00h
• Salary 19.623,94 + 3.300 euros gross/year in bonus
• Opportunity to work remotely from Spain (mainland)
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses