[Hiring] Experienced Home Health Scheduler @Pinnacle Home Care

Role Description

Weekend PRN Clinical Assistant/Scheduler for our SWFL/Naples Branch. This position is EVERY weekend (Saturday and Sunday) and is REMOTE.

Are you looking to make a difference in patients’ lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most –– at home.

Pinnacle Home Care, Florida’s largest Medicare-certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for a Clinical Assistant to join our award-winning team.

• Schedules patients for the entirety of visit plans at the beginning of each episode, ensuring consistency and continuity of care.
• Ensures clinician efficiency by utilizing the productivity spreadsheet. Updates the spreadsheet to identify opportunities and maintain appropriate staffing levels. Reports deficiencies and failures to meet full-time standards and PRN clinician requirements to the Clinical Manager.
• Complies with Pending SOC standard operating procedures to process incoming referrals accurately and on time. Strives to achieve admission within 24 hours of referral receipt for each patient.
• Reviews and reports daily to Care Coordinators and Clinical Managers all Pending SOCs that were scheduled but not admitted.
• Documents updates on patient care and scheduling adjustments in communication notes.
• Schedules new hire clinicians in accordance with ramp-up expectations.
• Schedules resumptions of care following facility discharge and in alignment with Clinical Review Team notes.
• Works one major and one minor holiday per calendar year and provides availability for one weekend per month.
• Maintains patient and employee confidentiality in accordance with HIPAA regulations and agency standards.
• Performs other duties and activities as delegated by the Branch Clinical Manager or Scheduling Manager.
• Schedules, reschedules, and manages patient visits across all disciplines in accordance with the plan of care, frequency orders, and episode timelines.
• Monitors underscheduled visits to prevent missed or delayed care.
• Ensures adequate staffing coverage for call-outs, PTO, weekends, and holidays.
• Balances clinician productivity, geographic considerations, and availability when scheduling.
• Navigates and manages workflows within the WellSky EMR, including Resource Manager, Episode Manager, and task queues.

Qualifications

• Must be a High School graduate.
• Demonstrates strong attention to detail, ensuring accuracy in scheduling, reporting, and documentation while maintaining compliance with policies and procedures.
• Exhibits strong organizational skills to balance multiple tasks, manage time efficiently, and ensure the seamless execution of scheduling processes.
• Communicates effectively through clear verbal and written communication, facilitating collaboration and keeping all team members informed.
• Works well in a collaborative team environment, fostering positive relationships with colleagues and clinicians to support efficient achievement of patient care goals.
• Applies strong problem-solving skills to identify scheduling challenges and operational issues, implementing practical solutions to maintain smooth workflows and optimized resource utilization.
• Demonstrates adaptability by adjusting to changing schedules, priorities, and unforeseen circumstances in a fast-paced healthcare environment.

Benefits

• Growth & Stability: Over two decades as Florida’s largest home health agency.
• Competitive Benefits & Perks: Including an employee referral program where you can earn rewards.
• Recognized Excellence: Ranked as a USA Today Top Workplace.
• Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment.